98win FAQ – Frequently Asked Questions Pakistan Players

No. Each person is allowed exactly one active 98win account. Creating a second account — even with a different email or phone number — is a breach of our Terms and Conditions and will result in both accounts being permanently closed. If you have forgotten your login details, use the password reset function on the login page rather than creating a new account.

Click the "Forgot password?" link on the login page and enter your registered email address. A password reset link will be sent to that email within a few minutes. If the email does not arrive, check your spam or junk folder. If you no longer have access to your registered email, contact 98win live support and verify your identity via your registered mobile number and CNIC details.

98win uses Pakistani CNIC as the primary verification document. You will need to upload a clear photo of the front and back of your CNIC before your first withdrawal is processed. If your CNIC is expired, a valid passport is also accepted. All documents are handled securely in line with the Privacy Policy. Verification is usually completed within 24 hours of submission.

Account restrictions on 98win are usually triggered by one of three things: incomplete identity verification, a security flag from unusual login activity, or a responsible gaming limit that has been reached. Contact 98win live support via email at support@98win-bangla.net and they will explain the specific reason and what steps are required to resolve it.

Contact 98win support to update your registered email or mobile number. For security reasons, this cannot be done directly from account settings — it requires identity verification first. Have your CNIC ready and contact support through live chat or email. Always update your contact details before losing access to the old ones, not after — otherwise account recovery becomes significantly harder.

The minimum age to register and bet on 98win is 18 years. This is strictly enforced. Your date of birth is collected at registration and confirmed against your CNIC during the withdrawal verification process. Any account found to belong to a person under 18 will be permanently closed, all bets voided, and deposits returned. There are no exceptions.

98win accepts the following deposit methods for Pakistani players: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT (bank transfer), and Visa/Mastercard debit or credit cards. All transactions are processed in Pakistani Rupees (PKR). 98win does not charge deposit fees on its side — your bank or wallet provider may apply small charges of their own.

Easypaisa and JazzCash deposits usually reflect within seconds. IBFT bank transfers can take up to two business hours. Card deposits typically clear within 1–5 minutes. If your deposit has not appeared after the expected time, check your transaction history in the cashier section. If the payment shows as successful on your wallet but is missing from 98win, contact live support and provide the transaction reference number for manual investigation.

Minimum deposit amounts vary by payment method and are displayed clearly in the 98win cashier before you confirm a transaction. They are set at accessible levels for all budget types. Specific amounts can change with promotions — always check the cashier for the current minimum when depositing. There is no maximum deposit limit by default, though some payment providers apply their own transaction caps.

Log in, go to the cashier, and select "Withdraw". Choose your preferred withdrawal method — it must match the account used for your last deposit. Enter the amount you want to withdraw and confirm. Before your first withdrawal, you must complete identity verification (CNIC upload). Once verified, most Easypaisa and JazzCash withdrawals are processed within a few hours. IBFT transfers may take one to two business days.

Common reasons for a declined 98win withdrawal include: identity verification not completed, the withdrawal method does not match the deposit method, active bonus wagering requirements have not been met, or the withdrawal amount is below the minimum. Check your account notifications for a specific reason. If none is displayed, contact support at support@98win-bangla.net with your account details and the withdrawal reference.

No. All payment accounts used on 98win — for both deposits and withdrawals — must be registered in your own name, matching the name on your 98win account. Third-party payments are rejected as a KYC (Know Your Customer) requirement and can result in account suspension. If you do not have your own wallet, set one up — Easypaisa and JazzCash accounts are free to create with a Pakistani SIM.

• Log in to your 98win account and go to the Cashier section.
• Select "Deposit" and choose Easypaisa from the payment method list.
• Enter the amount you want to deposit in PKR.
• A payment screen or QR code will appear — follow the on-screen instructions.
• Confirm the payment in your Easypaisa app using your PIN.
• Your 98win balance should update within seconds of the transaction completing.

The process for JazzCash is identical — just select JazzCash instead at step two.

98win covers all major cricket competitions including PSL, Pakistan international matches, IPL, T20 World Cup, Test series, and bilateral ODIs. Markets available per match include: match winner, toss winner, top batsman, top bowler, most sixes, first wicket method, total runs over/under, individual player runs, man of the match, and in-play ball-by-ball markets. The cricket betting section updates in real time during live matches.

In-play betting allows you to place bets on events that are already in progress. Odds on 98win update continuously as the match progresses — after each ball in cricket, or after each key event in football. To bet in-play, log in, navigate to the live betting section, select your match, choose a market, and place your bet as normal. Bet settlement happens as each market resolves, which for cricket is typically within minutes of the event.

Yes. All jackpot slot games available on 98win use certified Random Number Generator (RNG) technology. This means every spin outcome is mathematically independent and cannot be predicted or manipulated. RTP (return to player) percentages for each game are available in the game information panel. 98win only offers games from providers whose RNG certification is current and verifiable.

Absolutely. The baccarat and roulette sections on 98win include game guides explaining the rules, bet types, and house edge clearly. For baccarat, there are three main bet options (Player, Banker, Tie), making it one of the simpler casino games to start with. Roulette includes both European (single zero) and multiple variant tables. Start with lower stake tables to get comfortable before moving up.

The esports betting section at 98win covers major titles including CS2, Dota 2, League of Legends, Valorant, and FIFA. Markets include match winner, map winner, total maps, first blood, and tournament outright winner. Coverage focuses on top-tier tournaments and leagues where liquidity is highest. Live esports betting is available for most major events.

Most pre-match bets are settled within minutes of the final result being confirmed. In-play markets settle as each event resolves during the game. For cricket, some secondary markets (e.g., top bowler) may take a few minutes after the match ends to confirm. If a bet has not settled within two hours of the event ending, contact 98win support with your bet reference number and the event details.

The welcome bonus is automatically credited to new 98win accounts after the qualifying first deposit is made. You do not need to enter a code — the bonus triggers based on your account status as a new player. The exact bonus amount and any minimum deposit threshold are displayed in your account's promotions section after registering. Make sure you read the wagering requirements before opting in.

A wagering requirement (also called rollover) means you must bet a certain multiple of the bonus amount before you can withdraw it as real money. For example, if you receive a Rs 1,000 bonus with a 10x wagering requirement, you must place bets totalling Rs 10,000 before that bonus converts to withdrawable cash. The wager counter tracks your progress in the promotions section of your 98win account. Different games contribute at different rates — slots typically contribute 100% while live tables may contribute less.

Bonuses on 98win have expiry dates — typically 7 to 30 days from the date of credit, depending on the specific promotion. If the wagering requirement is not completed within this period, the bonus and any winnings generated from it are automatically removed. The expiry date and time remaining are visible in the promotions tab of your account. If you believe a bonus was removed incorrectly, contact support with the promotion name and date received.

Promo codes can be entered in the optional "Promo Code" field on the registration form when creating your 98win account, or in the cashier deposit section when making a qualifying deposit. If you have a code, enter it exactly as provided — codes are case-sensitive. If a code is not working, it may be expired or not applicable to your account type. Contact support if you need help redeeming a specific code.

Yes. Beyond the welcome bonus, 98win runs regular promotions for existing players including reload bonuses, cashback on net losses, free spins on featured slots, and boosted odds on cricket and football events. Promotions are typically updated weekly. Log in to your account and check the Promotions tab to see what is currently available to you. Some offers are targeted, meaning they appear only for eligible accounts based on activity.

Log in to your 98win account, go to Account Settings, and select "Security". Toggle on "Two-Factor Authentication" and follow the prompts. A one-time code will be sent to your registered Pakistani mobile number each time you log in from a new device or browser. 2FA is strongly recommended — it means even if someone has your password, they cannot access your account without your phone.

Act immediately. Change your password from Account Settings as soon as possible. Then contact 98win support at support@98win-bangla.net and ask them to review your login history and freeze the account if necessary. Provide as much detail as you can — when you noticed the suspicious activity and from which location. 98win security can lock the account within minutes of a report being received.

98win collects and stores personal data as set out in the Privacy Policy. Data is used for account management, identity verification, fraud prevention, and (where you have consented) marketing communications. 98win does not sell personal data to third parties. All data is stored on encrypted servers. You can request a copy of your data or ask for it to be deleted by contacting support — in line with applicable data protection regulations.

98win official emails come only from addresses ending in @98win-bangla.net. If you received an email from a different domain claiming to be 98win, it is a phishing attempt — do not click any links in it. 98win will never ask for your password by email. If you are unsure whether an email is genuine, contact support directly at support@98win-bangla.net and describe the email you received. We will confirm whether it was sent by us.

Log in to 98win, go to Account Settings, and select the "Responsible Gaming" tab. From there you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect instantly. Increasing a limit requires a mandatory 24-hour wait before the change is applied — this gives you time to reconsider. Full details are on the Responsible Gaming page.

Go to Account Settings → Responsible Gaming. For a short break, use the Cooling-Off Period tool — you can select 24 hours, 48 hours, one week, or up to six weeks. For a longer break, use Self-Exclusion, which locks your account for a minimum of six months and cannot be reversed during that period. Both tools take effect immediately. For more information, visit the Responsible Gaming page.

If you feel that gambling is negatively affecting your life, the most important step is to acknowledge it and act early. 98win has free, instant tools available — deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion — accessible from Account Settings without needing to contact anyone. If you need to talk to someone, speaking to a trusted family member or doctor is a strong first step. Please also review our Responsible Gaming page for a full self-assessment checklist and guidance.

Always log out of your 98win account when you have finished a session, especially on devices shared with family members. Do not save your login credentials in a device browser or password manager accessible to others. Enable a device screen lock or app PIN for additional protection. If you share a mobile phone with younger family members, consider setting up parental control software that blocks gambling-related websites at the device level.